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Open Your Privacy Policy Here

This page sets out what we collect, why we use it, and how long we keep it when you open an account, contact support, or move through the…

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mbi88 Open Your Privacy Policy Here
HELP WHERE IT COUNTS

Switch To Data Help Channels

If you want to ask about access, correction, or deletion, use the contact route that matches your account.

Email Request Send the email tied to your account, the record you want checked, and the change you want. We use that to find the right file and reply through the same channel you used before.
In-App Form Use the form if you want one thread for a correction, a copy of stored data, or a question about cookies. It keeps the request attached to your case and lets us track progress.
Live Chat Chat is useful when you need a quick check on access or consent changes. We may still ask for verification before we show anything tied to your profile or action a request.
HOW WE CARE

Browse Data Care And Retention

We handle privacy requests with the same steps every time: verify the person making the request, check what records are involved, and apply the rule that fits the case.

Data Minimisation

We only ask for details that help us open your account, answer support, or satisfy a legal duty. If a field is not needed for that purpose, we do not make you provide it.

Cookie Use

Cookies help us keep your session stable, remember basic settings, and see where a page fails to load. You can clear them in your browser, though some page functions may then ask you to sign in again.

Account Security

We protect access with password checks and session controls. If we spot a login pattern that looks unusual, we may ask you to confirm the request before any profile change is accepted.

Retention Limits

We keep messages, log entries, and payment-linked records only as long as they are needed for service, dispute handling, or legal duties. After that period, we remove them or make them unreadable where we can.

Change Requests

You can ask us to correct contact details, update consent choices, or ask what we hold about you. We will review the request, confirm what we can action, and tell you the result.

Contact Path

If you need a privacy reply, use the contact route shown on this page so the request reaches the right team. That helps us trace the case and answer through a verified channel.

Discover Common Privacy Questions

These questions cover the parts people ask about most: what data we collect, why we use it, how we keep it, and how you can ask for changes. If your case is unusual, send the details through the contact route on this page and we will reply after checking the account record and the law that applies.

We collect the details you submit, device and browser signals, cookie data, support messages, and records linked to account activity. We use them to run your account, handle service requests, and keep records accurate.

We use your data to verify requests, maintain session security, answer support, and meet legal duties. In some cases, we also use it to settle disputes or check unusual activity on the account.

Only when needed for service operation, payment processing, technical support, or a legal request. When we share it, we send the smallest practical set and expect the other side to handle it for the stated purpose.

We keep records for the time needed to run the account, handle disputes, meet tax or record duties, and check security matters. After that period, we delete or mask them where the law and our systems allow.

Yes. Send your request through the contact path on this page, identify the account details you want checked, and we will review it. Where local law permits, we can confirm, correct, or explain the stored record.

Use the contact route shown here and mention that your request is for a Malaysian account. We will follow the applicable law, check the record that matches your case, and reply through the same channel.

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